Refund & Exchange Policy

We want every piece from Pa's Boutique to make you feel confident, powerful, and beautiful. But if something’s not quite right, we’re here to help.

✅ ELIGIBLE FOR RETURN OR EXCHANGE

You may request a return or exchange within 7 days of receiving your order (based on tracking status “Delivered”).

We accept returns/exchanges in the following cases:

1. Product Quality Issues

We offer full refunds or exchanges — including return shipping — for items with:

  • Manufacturing defects (e.g. broken straps, torn fabric, damaged zippers, obvious stitching flaws)
  • Wrong item sent
  • Severe color discrepancy not caused by lighting or display settings

📷 Please provide clear photos of the issue when contacting us.

2. Size Doesn’t Fit

You may request a size exchange or return if the item doesn’t fit properly.

  • Items must be in new condition, unworn, unwashed, with original tags and packaging.
  • Customer is responsible for return shipping costs.

🔁 One free size exchange per order is allowed. Additional exchanges may incur extra fees.

🚫 ITEMS NOT ELIGIBLE FOR RETURN

  • Final sale or clearance items
  • Items that have been worn, washed, damaged, or altered
  • Items missing original tags or protective hygiene liners (if applicable)
  • Intimates and underwear, unless defective
  • Returns requested after 7 days of delivery

📦 EXCHANGE CONDITIONS & AVAILABILITY

  • Exchanges are subject to stock availability.
  • If your requested size is out of stock, a full refund or store credit will be offered.

💌 HOW TO START A RETURN

Please email [hi@pasboutique.shop] with:

  • Your order number
  • Clear photo(s) of the issue (if applicable)
  • Whether you’d prefer an exchange, refund, or store credit

We’ll respond within 48 hours.

⏱️ PROCESSING TIME

  • Please allow 3–5 business days after your return arrives for us to process your refund or exchange.
  • Refunds will be issued to your original payment method unless otherwise requested.

🌍 INTERNATIONAL RETURNS

  • For international orders, return shipping fees and customs duties are the customer’s responsibility, unless due to product defects.

✨ FINAL NOTE

We stand by every stitch, every detail. Thank you for choosing Pa's Boutique — where confidence is the dress code.